Services - ZHEJIANG OUNUO MACHINERY TECH. CO.,LTD.

After-Sale Service

01

Smart 3D Warehouse

$1.5M automated system.
3x more efficient than traditional storage.

02

Warranty Services

1-year warranty starts upon installation sign-off. Free part replacement (excludes misuse).
Receive free spare parts list with shipment. Fast dispatch after damage verification.

03

Overseas Support (India)

Local technicians & language support available.
On-site service centers & spare parts stock.

Technical Help

01

Precision CNC Machining Parts

$20M investment in world-class CNC centers (Mazak 5-axis, Okuma gantry, German grinding machines).
Guarantees micron-level accuracy and extended part lifespan.

02

Expert Engineering

Team 30+ years average experience (45+ technicians).
Ensures professional design and real-time troubleshooting.

03

Global R&D Powerhouse

4 research centers, 15 PhDs, 70+ developers.
280+ patents (80+ inventions) driving smart manufacturing.

Shipping Info

We strictly adhere to international shipping standards to ensure the safe transportation of equipment:

Professional Packaging Protection
Triple-layer protection: anti-rust film + cushioning materials + reinforced outer cases
Critical components packed in custom wooden crates
Clear stacking instructions marked on each package
Standardized Container Loading Operations
Pre-loading container inspection
Optimized cargo arrangement for space efficiency
Professional securing equipment to prevent movement
Post-loading verification check
Full Documentation & Reliable Performance
Detailed loading process records and reports provided
Average loading rate exceeding 90% for 40ft HQ containers
Consistent safety record maintained for years

Warranty Policy

Warranty Commitment

We stand firmly behind the quality of our equipment with comprehensive warranty coverage:

Warranty Period

All machines come with a minimum 12-month warranty, effective from the date of signed installation acceptance.

Coverage

Free replacement of defective components during the warranty period (excludes damage caused by improper operation).

Proactive Support

Each shipment includes a complimentary set of commonly replaced spare parts.

Streamlined replacement process: Simply submit video/picture evidence of the faulty part, and we'll dispatch replacements immediately upon verification.